Direct Billing Services

We offer direct billing for patients under Bupa and Oman insurance for Physiotherapy and Speech and Language Therapy and Occupational Therapy services.

Please check if your individual coverage covers the service which you are choosing to avail.

We also ask that you enquire with your insurance company whether you are required to have a medical referral prior to commencing your treatment. This referral may need to be obtained from your Family Medicine Doctor, General Practitioner Doctor, or a Specialist.

Pay and Claim Services (Insurance Reimbursement)

For all other insurance providers, we offer a “Pay and Claim Policy”. Please verify your coverage with your insurance company and check if a Doctor or Specialist referral is required to claim back the treatment fees. Your clinician will provide you with a reimbursement form and a detailed treatment report when necessary.

Steps Before Your Appointment:

• Call your insurance company to see if you are covered for the treatment.
• Ask if you need a Doctor/Specialist referral.
• Request a referral at your next Doctor’s visit (before your treatment at Perfect Balance if necessary).

During and After Your Appointment:

• Inform your therapist if you require a reimbursement form.
• Submit referral (if needed) with the reimbursement form and paid invoices provided by our receptionist.
• Keep us posted if you are required to submit any other documents.

We look forward to supporting you in your health, recovery or performance journey. Do not hesitate if you have any questions.

Tamouh Tower Parking:

• Location: Tamouh Tower, Building 12.
• Directions: Drive in front of Tamouh Tower, go straight until the end of the road. Access to visitor parking is on the right-hand side.
• Security Access: Once parked, walk back to the front entrance, and security can let you up to the 21st floor.

Square Parking:

• Location: Under Marina Square Townhouse.
• Directions: Take the first right when Tamouh Tower is on the left. The entrance to the parking will be on your right (second entrance if the visitor parking).
• Access to Tamouh Tower: Exit the car park and turn left. Walk along the road you drove into the car park; Tamouh Tower will be directly in front of you (green glass building).
• Security Access: Cross the road, enter the building, and ask security to give you access to the 21st floor.

Parking Fees:

• Tamouh Tower: 10 AED per hour (machine accepts cash using old notes).
• Square Parking: Free for the first hour, then 5 AED per hour.

Currency and Payment Options

We accept

• Cash payment
• Credit/debit card (in clinic). Please note that American Express credit cards are not accepted.

Treatment packages can also be paid using

• Bank transfer
• Post-pay
• Payment link by credit card

Treatment Packages

We offer treatment packages, payment is required upfront for the treatment package. Prices vary and depend on the service and number of sessions purchased. Please contact our reception team for more information.

Packages Refund/Reimbursement Policy

Reimbursement requests incur charges based on the total package price. Completed sessions will be charged at the regular rate, and this amount will be deducted from the reimbursement. This policy is subject to management discretion.

Kindly notify us at least 24 hours in advance of your appointment for any cancellation/rescheduling. Not attending your appoitnment without notice will result in a 100% session fee charges (no show). Cancelling less than 3 hours prior to the appointment will result in 50% session fee charges. Arriving late for appointments will result in a full session fee charge, and the session will not extend beyond the scheduled time.